Refunds and Returns Policy for Blue Light Defenders (BlueLBGL.com)
Effective Date: January 14, 2024
Welcome to BlueLBGL.com, operated by Blue Light Defenders. We value your satisfaction and strive to make our returns and refunds process fair, transparent, and user-friendly. Please read the following policy carefully.
1. Returns and Exchanges
a. We accept returns within 30 days of the date of purchase.
b. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
c. To initiate a return, please contact our customer support at info@bluelbgl.com, providing your order number and reason for the return.
2. Refunds
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
3. Exchanges
a. If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support to arrange the exchange.
4. Return Shipping
a. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
b. We recommend using a trackable shipping service for return items.
5. Refund Timeframe
a. Refunds may take some time to process. Please allow up to 10 business days for the refund to appear in your account.
6. Non-Returnable Items
a. Gift cards, downloadable software, and health and personal care items are non-returnable.
7. Warranty
a. Our products come with a limited warranty. If you experience any issues with your product, please contact our customer support for assistance.
8. Contact Information
a. For questions or concerns about returns and refunds, contact our customer support at info@bluelbgl.com.
b. Address: Ontario, Canada.
9. Fair Usage
a. Blue Light Defenders reserves the right to refuse returns that do not meet the outlined criteria.
b. Excessive or unreasonable returns may be subject to a restocking fee.
10. Policy Changes
a. Blue Light Defenders reserves the right to modify or update this policy at any time. Please check our website for the latest version.
Thank you for choosing Blue Light Defenders. We appreciate your understanding and cooperation.